Terms of Use & Privacy Policy

Terms of Use and Privacy Policy clauses define the conditions which one must accept in order to use this website. Once you read this page, you automatically agrees to the policies laid out therein. If you do not agree with these policies, you should not use the site.

Privacy Policy

Your information will not be sold or shared with any other parties. They are used solely for payment, enquires, order information and delivery.

We do not send out any marketing information.

Terms of Use

Terms and conditions

Making a Purchase

We have tried to keep site navigation as easy and straight forward as possible. Our Facebook page and website are up to date even when under construction, this includes prices. When you wish to place an order simply message either our Facebook page, email us at or you can enquire through our website. We do also take custom orders that are different to any listed items.

Payment

We accept payment through PayPal. Payment is normally taken at the point of ordering. No orders will be dispatched until full payment has been made.

Returns

We offer a guarantee on Items that are faulty. Proof is required and we offer either a replacement or credit towards any of our items listed on our website. Please note that we do not offer refunds for custom orders.  At our discretion we can offer a refund on certain cases, however you will need to send the item back and once we receive the item we can refund you. Please note that we do not offer refunds on your postage cost unless the order is faulty. If there is another reason you are unhappy please contact us so we can help to resolve this for you.

Information on our site

We have taken every care to ensure that all information displayed on our website is accurate. Dimensions are approximate only and may vary slightly from those shown.

Product Variations

Please note: Colours may look slight lighter or darker on pictures compared to real life. Sizes are also approximate due to the method of craft, for example our paper roses are made via a method and not template so a medium book rose will be different to a medium sheet music rose.

Out of stock orders

If for any reason your item is not in stock, we will use your contact details to inform you of any long delays that might occur. Where goods are required urgently we are happy to cancel your order if you would rather not wait.

Dispatch times

Please allow up to 7 working days for most orders as this includes the making, dispatching and it arriving to you. If you have not received your order after 7 days of ordering, please email us so we can resolve it for you. Royal Mail do not class mail as lost until 15 working days so on occasion we may wait until that time has passed before replacing your order. Our small items are sent 2nd class as well as larger items and will have a tracking number.

Custom orders

Please proof read your personalised order before placing them with us. We cannot offer refunds for anything misspelt by you once making the order. If you notice a mistake please contact us as soon as you realise so we can ensure the correct order goes out.